Return Policy

We want you to love your purchase! If you're not completely satisfied, we're here to help! This policy outlines the terms for returns, exchanges, and refunds for purchases made through our online store.

To be eligible for a return:

  • Items must be unused, unworn, and in their original packaging.

  • Returns must be initiated within 14 days of delivery.

  • Proof of purchase (receipt or order number) is required.

Non-returnable items include:

  • Gift cards

  • Final sale or clearance items

To initiate a return:

  • Contact us at support@shopobsessedboutique.com with your order number and reason for return.

  • Once approved, you’ll receive a return authorization and instructions for shipping your item back.

  • Please do not send items back without prior authorization. Items returned without prior authorization will not be refunded.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged, defective, or incorrect item).

  • We recommend using a trackable shipping service to ensure your item is received.

Refunds:

  • Once your return is received and inspected, we’ll notify you of approval or rejection. Items that are returned used, damaged, or without tags will be rejected and not refunded.

  • Approved refunds should be processed to your original payment method within 5-7 business days once received and approved.

  • Shipping charges are non-refundable, except in cases of defective or incorrect items.

Exchanges:

If you need to exchange an item for a different size, color, or style, please contact us first.
Exchanges are subject to product availability.

Damaged or Defective Items:

If you received a damaged or defective item, contact us within 10 days of receiving your order.
We’ll gladly replace the item or issue a full refund subject to approval.

Late or Missing Refunds:

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company or bank—it may take time before your refund is officially posted.

  3. If you’ve done all this and still haven’t received your refund, please contact us at support@shopobsessedboutique.com.